1. Introduction
HomeVisto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Profile Information: Profile picture, location preferences
- Payment Information: Payment card details (processed securely by Stripe)
- Mission Data: Property addresses, photos, videos, notes
- Communications: Messages sent through the platform, support requests
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Location Data: GPS coordinates (for Scout location verification)
- Cookies: Session cookies and analytics cookies (see Cookie Policy)
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Match Viewers with nearby Scouts
- Verify Scout presence at property locations
- Send service-related communications
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Other Users: Viewers and Scouts can see limited profile information to facilitate missions
- Service Providers: Third parties who assist in platform operations (payment processing, cloud hosting, analytics)
- Legal Compliance: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We never sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods for legal, accounting, or business purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us at privacy@homevisto.com.
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@homevisto.com
- Address: HomeVisto, Inc.